Marutham Foundation values every donor's trust and goodwill. We are committed to transparency and
fairness. This policy outlines conditions under which donations may be refunded, adjusted, or
redirected.
1. General Refund Policy
- One-time donations: Once processed, donations are generally
non-refundable. However, we review each request on a case-by-case basis.
- Recurring donations: Subscriptions can be cancelled at any time (see
Cancellation Policy). The current month's payment may be refunded if cancellation occurs
within 3 business days of the charge date.
- Refund requests must be submitted in writing via email to
refunds@maruthamfoundation.org within 15 days of the
donation date.
2. Eligible Refund Circumstances
Refunds may be considered under the following circumstances (subject to verification):
- Duplicate or incorrect payment – If you were charged twice or the amount
was incorrect.
- Unauthorized transaction – If a donation was made without your consent
(please also report to your bank).
- Technical error – If the payment gateway failed and funds were deducted
incorrectly.
- Donor remorse – We understand that circumstances change. If you contact us
within 7 days of the donation, we may issue a full or partial refund at our
discretion.
3. Non-Refundable Donations
Refunds will not be issued for:
- Donations made more than 15 days prior to the refund request.
- Funds that have already been allocated to program activities or disbursed to
partners/communities.
- Donations below ₹500 (administrative costs may exceed the refund amount).
- Donations made through third-party platforms (e.g., crowdfunding sites) — please contact
them directly.
4. Refund Processing
- Approved refunds are processed via the original payment method (e.g., same
card or UPI account).
- Refunds are completed within 7–14 business days from the date of approval.
- You will receive a confirmation email with the transaction ID and refund status.
- Any bank or gateway charges deducted during the original transaction are non-refundable.
5. Donation Redirection
If you wish to redirect your donation to a different program area (e.g., from "General Support"
to "Education"), we are happy to accommodate your request. Simply email us with your details,
and we will update our records.
Recurring Donation Cancellation Policy
Marutham Foundation offers flexible recurring donation options to support our ongoing work in
environmental conservation, education, and community empowerment. This policy
explains how you can cancel, modify, or pause your recurring contributions.
1. Cancellation of Recurring Donations
- One-time donations cannot be cancelled once processed (see Refund Policy
above).
- Recurring donations (monthly, quarterly, or yearly) can be cancelled at any
time.
- To cancel, send an email to cancellations@maruthamfoundation.org with your
registered email address and transaction details.
- Cancellation requests are processed within 2–3 business days.
- You will receive a confirmation email once your subscription is successfully cancelled.
2. Pausing or Modifying Recurring Donations
- You can pause your recurring donation for up to 3 months by emailing us
with your request.
- You can also increase, decrease, or change the frequency of your donation.
- Changes take effect from the next billing cycle after your request is
processed.
3. Processing Timeline
- Cancellation requests received less than 48 hours before the next scheduled
charge may still be processed for that cycle.
- If you are charged after requesting cancellation, please email us and we will refund the
amount (subject to Refund Policy terms).
- We recommend submitting requests at least 5 business days before your next
billing date to ensure timely processing.
4. What Happens After Cancellation
- Your recurring donation will be discontinued, and no further charges will be made.
- We will not contact you for reactivation unless you choose to restart your contribution.
- If you wish to resume your donation, simply email us or donate again through our website.
- Your donation history and tax receipts remain accessible in your donor account (if created).
5. Contact for Cancellations
- For fastest processing, email: maruthamfoundationinfo@gmail.com
- Include your full name, registered email, and approximate donation date in
your request.
- You can also call us during business hours (see contact below).
